The e-commerce operations team behind your team.

Branva works alongside your founders, marketers, and agencies to handle the day-to-day execution behind your Shopify business — customer support, Shopify admin, Klaviyo updates, analytics, fulfillment coordination, reporting, and marketing technology.

Your team sets the priorities. We make sure the work gets done.

Your team runs the business. We run the operations.

Here’s exactly what comes off your plate.

Customer care

  • Refunds
  • Customer communications
  • Returns and exchanges
  • Order edits and cancellations
  • Review replies

Logistics

  • Shipping updates and changes
  • Lost packages
  • Address corrections before dispatch
  • Carrier and 3PL follow-ups

Shopify admin

  • Product uploads and variants
  • Collections and merchandising
  • Inventory updates
  • Discount codes and sale launches
  • Theme content updates

Email & SMS (Klaviyo)

  • Flow edits and new flows
  • Campaign builds and scheduling
  • Segment and list updates
  • Deliverability checks

Analytics & reporting

  • Weekly performance report
  • Monthly review
  • Tracking and attribution checks
  • Dashboards across channels

Marketing technology

  • App setup and audits
  • Connecting Shopify, Klaviyo and your helpdesk
  • Pixel and conversion tracking
  • Cancelling tools you pay for but don’t use

How it works

AI drafts; our operators approve every customer-facing output. Kickoff to shipped takes 14 days: audit on days 1–3, with Shopify, Klaviyo, ad accounts and the helpdesk connected and every gap documented; build on days 4–14, with email flows live, ad creative shipping, SEO drafts started and support workflows active; then ongoing operation with a weekly report and a monthly strategy session.

Results for Shopify brands

  • Shopify pet brand (anonymized) (pet wellness) — 72.5% lower support cost, from $10K to $2,750 a month, at a 10-minute first response
  • Taylrd (menswear) — 491% revenue increase in one month across email, Meta and Google
  • Brooklyn Transfers (DTF transfers) — +1,300% gross sales and +642% sessions in a quarter, from CRO, local SEO, Meta and Google
  • Shift Pouch (lifestyle) — +300% sales in 30 days
  • Boheme (lifestyle) — 251% revenue increase, and +32% email CTR from automated flows
  • Colo Outlet (closeout merchandise) — 214% revenue growth, from zero to $20K across marketplaces
  • Ruthi (luxury haircare) — 183% revenue growth through email marketing and paid ads
  • Module Repair Lab (automotive repair) — +150% revenue and a doubled conversion rate in two months, from SEO and CRO
  • Lina Lennox (beauty and haircare) — 100% sales lift alongside a 30% cost reduction

Terms

Embedded in your existing tools. Live in 14 days. No long-term contracts. Branva works inside the brand’s own accounts — Shopify, Klaviyo, Meta Business Manager, Google Ads and Zendesk stay owned by the brand.

Montreal, Canada · hello@withbranva.com

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